Work Guarantee Policy
Version (1) October 2023
Work Guarantees
All works are guaranteed for 12 months from date of completion, this covers parts and labour, please see our full guarantee document for further information. Any specific manufacturer’s warranty will be provided on request. Your statutory rights are not affected by our guarantee. Our Warranties and Guarantees are not insurance backed.
Customers buying own materials
Where you have bought your own materials or we have asked you to purchase the materials, if after installation the product is found to be faulty, we will endeavour to resolve any issues. Please note if we cannot resolve the fault you may have to exercise your contractual rights with the suppliers of these products.
Our Procedure
Either call, email or write to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
If you wish to do so, please contact Which? Trusted traders in the first instance on 02922670040.
